Virgin Media Telephone Number

Virgin Media Telephone Number | 0843 515 8119

Virgin Media Telephone Number

0843 515 8119

Call the Virgin Media Telephone Number connection service. Calls cost 7p/min plus your phone operators access charge, we are no affiliated with Virgin Media. For assistance with Superfast Fibre Optic Broadband, Television packages and more call the Virgin Media Contact Telephone Number on 0843 515 8119.

We have sourced the most current Virgin Media Contact Details so that you don’t have to waste hours searching the internet for them. When calling this Customer Service Number, you will initially be prompted to enter either your Phone Number, or your Account Number. If you do not have either of these to hand or if you are a new customer, then simply hold the line. You will then need to press a key when prompted and you will be presented with the following options:

  • Press 1 to discuss your Installation.
  • Press 2 if you need help with your ‘Quick Start’ pack.
  • Press 3 to add a service to your package.
  • Press 0 to talk to the Customer Service team about anything else.

There are many reasons to call the Virgin Media Telephone Number. You may need to speak to a professional if you have a fault with your service. The accounts team can help with Billing and Payments. The dedicated upgrades team can help you to improve your package to include more channels and services, or to switch provider altogether. You can even subscribe to Sky Sports.

Virgin Media Telephone Number – Opening Hours

You can call the Virgin Media Contact Phone Number at any time. The Customer Service team are always available to help.

About Virgin Media

Virgin Media is a British Telecommunications company operating in the UK. They offer fixed and mobile telephone, television and broadband internet services to businesses and consumers alike.

Virgin Media was formed in 2006 with NTL and Telewest merged together. During that year the company bought Virgin Mobile and was the first quadruple media based telecoms company in the UK. In 2007 the whole company was rebranded to fit in with the Virgin brand.

Billing And Payments

If you have not set up a Direct Debit then you can pay your Virgin bill online using the quick pay option. You must remember to have your paper bill or eBill email alert handy so you can find your payment reference and your area reference when you need to pay. Or you can sign into your Virgin Media account to manage and pay your outstanding bills.

How To Pay Your Bill?

The quickest and easiest way to pay your bill is by Direct Debit. If you chose to pay using another method then there will be a handling fee depending on your contract. You will need to  pay either 45p or £5 per month. To move payments to Direct Debit then you should log in and register your account on Virgin Media. Once there you can change your payment method to Direct Debit. Alternatively you can call and speak to a customer advisor on 0843 515 8119.

You can pay using different methods like:

  • Credit or Debit card
  • Cash
  • Cheque
  • The Internet or phone banking

Moving Home

Moving home can be a stressful time and is sure to be a time that you want to use Virgin Media even more to relax. If you are moving home then there are a few things that you will need to do.

When you move you need to contact Virgin Media to let them know of your move and update your details.

Virgin Media will then need to:

  • Install everything in your new home
  • Review your services and make sure you’re on the best value package
  • Have your services installed by a technician


How can I upgrade my phone?

To upgrade your phone you need to make sure that you are at the end of your contract (if you have one) so that you are ready to upgrade. If you are pay as you go or on contract and have reached the end of your contract then you can pick a new device either online or in store. From there you will need to upgrade your contract or buy a new phone

I am traveling abroad, can I still use my mobile phone while I’m away?

Yes if you are planning to travel abroad then you will need to let Virgin Media know of your plans to travel. You will need to switch roaming on and make sure you switch off International Call Bar in Your Account. To find out more about costs and turning roaming on then contact Virgin Media customer advisor for help. Call on 0843 515 8119 and a customer advisor will be happy to help.

How to use Virgin Wi-Fi in the London underground?

To use Virgin Wi-Fi while using the London Underground simply connect it one using the password. You will be able to connect in ticket halls, walkways, and platforms.

Can I change the date that my eBill is taken?

Yes. If you wish to change the date of your eBill then all you need to do is contact a customer service advisor on 0843 515 8119.

What if I’ve forgotten my password for my online account with Virgin Media?

If you have forgotten your password for your online account then you will need to change it. Click on the ‘forgotten password’ option and enter your email or contact number. From there a 8 digit code will be sent either to your email or mobile phone. Input this to the computer to change your password.

If you experience problems with the Virgin Media Contact Telephone Number, please contact us. We aim to keep the information on this website as up-to-date as possible.

Don’t forget to rate your call experience with the Virgin Media Telephone Number – 0843 515 8119, using the stars below.

GD Star Rating