T-Mobile Customer Service

T-Mobile Customer Service | 0843 515 9093

T-Mobile Customer Service Number

0843 515 9093

Call our T-Mobile Customer Service connection service. Calls cost 7p/min plus your phone operators access charge. For assistance with topping up, Billing and Mobile Broadband, call the T-mobile Customer Service Number – 0843 515 9093. We are not affiliated with T-Mobile.

There are numerous options to choose from when you call the T-Mobile Customer Services Number. Initially, you will need to press option 3 for T-mobile customer services. Then, the options are as follows – Option 1: If you are already a customer. Option 2: If you would like to become a customer. Option 3: Top up your T-Mobile phone. Following these options will put you through to the correct department so that they can best answer your query.

The T Mobile Helpline is available to those looking for competitive deals on mobile phone contracts, pay as you go, mobile broadband and much more. By speaking to an agent you can find the best deal, get assistance with your phone or even upgrade your current handset. If you have been unhappy with your T-mobile product you can also register details of your complaint with the operative, who will usually be more than happy to help you. Call the T-Mobile Customer Service Number – 0843 515 9093 now to find out more.

T-Mobile Customer Service – Opening Hours

You can call the T-Mobile Contact Number 24 hours a day, 7 days a week on 0843 515 9093.

The Switch

As a T-Mobile customer, you can still log into your existing account with T-mobile on EE’s website. If you have just upgraded your phone or switched over to EE from T-mobile you will need to register your account online to view your account details, charges, and bills. You can register simply by heading to EE’s website.


My EE is the easy way to view your account details, recent bills and buy extra add-ons. This app means you can access all of your information on the go, wherever and whenever you need it.

You will be able to keep on top of your billing dates and information, see remaining allowances for that month, understand your usage and check your credit and much more.

If you are a T-Mobile user then you will need a different version of the My EE app on your phone. There is absolutely no change to the app using the different one, all the features are the same. It just means that it is compatible with your T-Mobile device. You can download the My EE app for T-Mobile here.

Unlocking Your Phone

As with many phones bought on a contract, they are locked into the specific provider that you are using. This means the device will not work with any other provider unless it is unlocked. To unlock your T-Mobile device you need to have been in the contract with T-Mobile for at least 6 months before you are able to unlock it. Pay as you go customers can unlock the phone straight away after purchasing it.

There is a small unlocking fee of £8.99 (including VAT) for EE to unlock your phone. It can take up to 10 days for the phone to become unlocked but after that time, you will be able to use your device with any other service provider.

Billing Charges When going abroad

Pay Monthly

Before you head off on holiday or traveling it is a good idea to make sure that you will be able to use your phone abroad. To double check just text ROAMING to 150 before you head off. Alternatively, you can call using our T-Mobile Customer Service number on 0843 515 9093.

Roaming can take anywhere up to 24 hours to become active on your device so it’s important to get it set up around a week before you are leaving the country.


If you are pay-as-you-go the roaming should already be active on your device. All you need to do is check your credit to ensure you have enough while you are away.

To find out more about roaming charges text RO followed by the name of the country to 150. Or you can call our customer service number on 0843 515 9093.

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How can I switch over to EE?
If you are a T-Mobile customer and you want to move over to EE then you need to check your upgrade date on your contract. You can do this by logging into My EE to view your upgrade date. If you are eligible for an upgrade then you will automatically change to EE.
If you experience problems with this T-Mobile Helpline Number, please contact us. We aim to keep the information on this website as up-to-date as possible.

How do I pay my bill?
You can pay for your bill or any add-ons easily by Direct Debit, bank transfer or credit card, but if you have any trouble just contact customer services on 0843 515 9093.

What can I do if I had a returned payment?
Your bill may be returned to your bank if there is an issue being processed. If this happens then T-Mobile will not have been able to receive your payment and it will need to be paid again.

What if I don’t see my payment on my bill?
Sometimes it can take a little while for your payment to go through so it would be best to check your bill and make sure the payment has been made

Can I post my payment?
Yes, you can post your payment by cheque or money order to the following address:
EE Limited
PO Box 238
S98 1PS

If you experience problems with this T-Mobile Helpline Number, please contact us. We aim to keep the information on this website as up-to-date as possible.

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