Orange Customer Service Number
0843 515 9057
Call our connection service for the Orange Customer Service Number. Calls cost 7p per minute plus your phone providers access charge. For more information on Mobile Phones, Billing and Mobile Broadband call the Orange Support Number on 0843 515 9057. We are not affiliated with EE or Orange.
Orange have long been one of the UK’s favourite networks. With the recent merge with T-Mobile to become EE, they form part of the largest mobile provider in the country. Famous for their 2 for 1 cinema tickets deals and providing the country with the best 3G coverage, they really do have a product to suit everybody’s needs. We have sourced this Orange Customer Services Number, 0843 515 9057, to make it easier for you to call one of their representatives directly.
What Is The Customer Service Number For Orange?
One customer service number for Orange is 0843 515 9057 which you can call for all enquiries. Whether you need help understanding your bill, using your mobile, accessing the internet or to make a complaint, you can be sure to find the answers you need.
For those looking for the best deal on a mobile or data contract, call the Orange Contact Number to see what they can offer. Upgrading your phone has never been easier. Another way to purchase a new mobile is to call Orange Customer Service Number on 0843 515 9057 to speak with an advisor.
Contact Orange – Opening Hours
You can call the Orange Customer Service Number 24 hours a day, 7 days a week on 0843 515 9057.
Upgrading Your Orange Contract
Given the merge of T-mobile and Orange, EE are in the process of moving all Orange and T-mobile customers to EE, making a consistent brand. You can upgrade from orange to EE very easily and quickly to get incredible deals. To move over to EE as an Orange customer simply log in to your online account and check your upgrade date.
If you are eligible for an upgrade then this can be done with EE. You can check your account on EE’s website. If you do not have an online account with EE then you will need to register to get information about when you can upgrade and join the EE movement.
From here all you need to do is chose your phone and data plan, head over to the checkout and receive free delivery on any order. It really is that simple.
Customer Service
Being an Orange customer you can text if you have any issues. For Pay-as-you-go and pay monthly text code to 150.
- To check your balance text BA
- To check recent invoices & payments text BILL
- To check for upgrade eligibility text UP
- To check your unbilled costs text USAGE
- Keep track of bundles/extras text BUNDLES
- To get a list of Orange’s most common services text HELP
This is great to use if your enquiry is a simple one, just text the code to 150 and get a response as soon as possible.
Making a Complaint to Orange
If you want to complain about your mobile, 4G, Wifi or tablets, contact EE’s customer service advisors on 0800 956 6060. They are open 8am to 8pm, Monday to Friday and close at 6pm on the weekend.
Pay Monthly
From your mobile 150
From a UK landline 07973 100 150
From abroad +44 7973 100 150
Pay-as-you-go
From your mobile 450
From a UK landline 07973 100 450
From abroad +44 7973 100 450
Depending on your price plan you may be charged for calls made to orange. Calls that are outside of the usual opening hours, until 10pm on weekdays and 8pm on weekends will be charged 50p.
Landline and Home Broadband
From your Orange phone call 150
Calls may be charged from your mobile phone, depending on your price plan
Call from any phone 0844 873 8586
Call from another line 0800 079 8586
Or send an email to explore.ee.co.uk/broadband/email-us
Customers with Disabilities (all providers)
Call 122 from your Orange phone.
Disability Care from any phone call 0808 121 1122
Calls from abroad +44 0808 121 1122
You can also write to EE to make a complaint, just remember to include:
- Your full name
- Your address
- Your account number and mobile phone number
- Your landline telephone number (if you are a broadband customer)
- Which provider you are with (T-mobile or Orange)
- Outline of your complaint
- Contact number
Send letter to:
Customer Services
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
Or you can email your complaint to Orange at customerrelations@ee.co.uk
Unlocking Your Orange Phone
When you buy a phone from Orange or EE, it is locked into that network meaning you will not be able to use it on any other network. To get around this and be able to use your phone with any other network you will need to unlock it. This can be done by calling 150 on your Orange device and paying a small unlocking fee of £8.99.
If you are on a pay monthly contract plan then you will have to have had your contract for 6 months or more before you are able to unlock your phone. If you are on pay-as-you-go then this unlock will be done within 10 days. It can take longer in some instances because Orange will need to contact your manufacturer to get a code to unlock your device. They should keep you updated on the process.
Useful Links
If you don’t have an account then you can sign up here
Social Media
FAQs
Can I cancel my contract early?
Yes, you are able to cancel your contract before it is finished however you will need to contact EE and will be subject to early termination charges on top of a Notice Period Charge. Your request to cancel will be charged within 30 days of your request and will show up on your bill as remaining contract charge.
When can I upgrade my phone?
This always depends on your contract agreement. Most contracts are for 24 months but others can be longer or shorter depending on your contract. If you are unsure or would like to find out how much time you have left before you can upgrade, contact EE on… or log into your online account.
Will my next upgrade be with EE rather than Orange?
Yes, EE own both Orange and T-mobile and are slowly making the switch over to merge the two into one brand. Any upgrade you make now will be under EE.
Can I cap my Usage?
Yes, if you are on a pay monthly plan then you will be able to cap your plan to ensure you do not go over and rack up unwanted charges. Simply call EE on… and ask to have your contract capped.
Can I use my Orange phone abroad?
There are two restrictions when it comes to using your phone abroad, one is your device and the second is network. If your phone is Quad-band then you can use your phone worldwide, if it is Tri-band then you can use it anywhere in Europe. This will be outlined in your specifications. Being an Orange customer there are network charges to using your phone abroad. You will be charged roaming rates so it is best to let Orange know if you are heading off travelling so you can change your settings and minimise roaming charges.
If you experience problems with the Helpline, please contact us. We aim to keep the information on this website as up-to-date as possible.
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