John Lewis Customer Service Number
Contact the John Lewis customer service number to be connected to a representative of the UK’s most popular high street retailer. Whether you’re a new customer looking to take advantage of the department store’s famous price matching service, or simply an existing customer needing to contact the award-winning customer services department then this number is for you. Calls to the John Lewis Contact Number on 0843 515 8646 cost 7p / min, plus your network operator’s access charge.
Can I check stock of an item in store by calling the John Lewis Contact Number?
Yes, Of course. To check whether your local store is currently stocking an item you wish to purchase, simply give the John Lewis Customer Service number a call on 0843 515 8646. The customer care advisors are always happy to offer their support and may help you further by transferring your call to a specific department in your nearest John Lewis store. Remember, you also have the convenient option of shopping online with the goods delivered straight to your door. Customer satisfaction really is their number one priority, see for yourself and contact John Lewis today.
Conversely, if an item is out of stock online you can still call the John Lewis telephone number. The team may be able to process an order for delivery from your nearest store.
How do I cancel an online order?
You can cancel any order placed online by calling John Lewis Customer Services prior to delivery. There are some situations however where the customer care team may be unable to help, in which case you must follow the simple ‘Returns’ procedure. Alternatively you can wait until any items are delivered before returning them to your nearest shop, which can be located using the store locator here.
Which telephone number should I call to claim a price match?
Firstly, make sure you have all of your order details to hand. The order must have been placed within the last 28 days to qualify for the offer. You will also need all of the competitor’s details including item number, price and web address if applicable. For any purchases made in store then call the John Lewis Customer Service number listed above.
For any purchases made online you can still claim a price-match, however you must do so by completing the online form found on their website. You can also check whether any items purchased during a clearance or sale qualify for a lower price if you’ve managed to find one elsewhere.
Remember, the price matching service is only available against retailers who also have high street stores so this offer doesn’t apply to online-only retailers.
How do I make a complaint or return an unwanted item?
The Distance Selling Regulations mean that any items purchased online or by telephone can be returned for a full refund within 7 days, regardless of operating condition. There are some obvious exceptions to this rule including personalised goods, ‘made to measure’ items, gift cards and perishable goods to name but a few, which can only be returned if faulty. If you’ve recently purchased an item which has become faulty then you should first seek technical support by calling the John Lewis Contact Phone Number on 0843 515 8646.
Complaints can also be made by calling this telephone number. The highly trained support staff behind the helpline are always available to answer your concerns and make sure you’re happy with your purchase. John Lewis take their customers’ satisfaction very seriously and will do their very best to resolve your issues when you call the complaints number.
If you’re calling from abroad then higher call charges may apply and you may wish to email the retailer. To Email John Lewis, click here to access the form.
John Lewis also have contact numbers for various departments such as:
- Credit Card Services, including Card Activation
- Waitrose Wine (Available through John Lewis)
- Home Phone and Broadband
If in doubt, call the general enquiry helpline listed at the top of this page and ask for your call to be transferred.
John Lewis Customer Service Number – Opening Hours
You can contact John Lewis between 7am and midnight, 7 days a week.
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