Amazon Phone Number

Amazon Phone Number | 08435158116

Amazon Telephone Number

0843 515 8116

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For assistance with anything from orders to returning products and getting a refund, contact Amazon using their direct phone number– 0843 515 8116.

When you call, you will be assisted by an Amazon customer service advisor and they will be able to assist you with any enquiries whether general or specific to your account, including:

  • General customer service
  • Tracking orders
  • Speaking with sellers
  • Returning products for a refund
  • Assistance with your account including password resets and what to do if you have forgotten your username

Launched in 1995, Amazon originally started as an online bookstore. However, after opening its doors to various different products, it has rapidly grown to become the world’s largest retailer. By being such big players in the online retail market, the UK customer service team have been trained to provide excellent customer experience. Feel free to call the Amazon phone number today for a chat with a friendly representative on 0843 515 8116.

If you have an Amazon account and you’d like to purchase goods online, you can do this by visiting the official website at The customer services team will not be able to assist with processing payment or purchasing individual items however they can guide you through the ordering process should you encounter any difficulties.

Opening Hours

The Amazon Telephone Number is available from 6am – 12 midnight, 7 days a week.

About Amazon

Amazon is an American e-commerce company operating worldwide. Amazon was founded in 1994 by Jeff Bezos in Seattle and has grown to be the largest internet based retailer in the world. Amazon originally started life as an online bookstore and soon expanded to sell DVDs, videos, software and video games, amongst other things. Recently, the company has diversified to include a wide range of products and own branded services, like Amazon Prime and Amazon Kindle e-readers and they are the world’s largest provider of cloud infrastructure services.   

Amazon operates worldwide and has separate retail websites operating in the US, UK, Ireland, France, Canada, Germany, Italy, Spain, Japan and many other countries. In 2016, Amazon planned to build convenience stores and develop curbside pickup locations for food in Washington. Convenience stores are equipped with a variety of sensors and will automatically charge customers as they walk out of the store to their Amazon account, eliminating check-outs and queues. The store is planned to open to the general public in 2017.   

Amazon Prime

Amazon Prime is a service offered by Amazon offering customers unlimited next-day delivery on eligible items, Prime video, Prime music, twitch Prime, access to millions of e-books and 30-minute early access to Lightning Deals. Millions of products are available for Amazon Prime, so just look for the Prime logo online.

To sign up with Amazon Prime, cancel your account or for general questions, contact Amazon on the contact number above. A customer service advisor will be happy to help.


How can I return an item from Amazon?

You can return almost all new items sold on Amazon providing they are unopened items that are sold by Amazon. Returns will only be accepted within 30 days of delivery for a full refund. Any item that is purchased between November and December can be returned until the 31st of January.

Contact Amazon for more information about returns using the contact number above.

I have received a broken product, what can I do?

If you have received a broken or defective product from Amazon then you can exchange this item through the Returns Support Centre. Only items sold and fulfilled by Amazon may be exchanged and items that are only fulfilled by Amazon may not be exchanged, however, a refund might be considered. Customers can return items through the Returns Support Centre if the item was not bought on an offer or promotion, except for free delivery promotional offers.   

My order has not been delivered, what can I do?

Once you have placed an order with Amazon, you are usually able to track your package once it has been dispatched. You will find tracking information on your order details. If your order has not been delivered, contact Amazon to speak to a customer advisor.

How long does it take for a refund to go through?

It will usually take around two to three weeks for a refund to come through to your account. Most refunds are refunded in three to five days once the product is processed.

How can I redeem an Amazon gift card?

You can redeem an Amazon gift card on The gift card amount will be added to your online account and will automatically apply to your next eligible order. There may be an expiration date on gift card funds and so they will need to be used before this date.

If you are having trouble using your Amazon gift card, phone Amazon directly and speak to a member of the team. They can talk you through how to use your gift card and help resolve any issues you may be having.  

How can I cancel my Amazon Prime membership?

If you are an Amazon Prime member then your membership will renew automatically every year. You can turn this automatic renewal off at any time including within the free trial period. Once you Prime membership has ended, you will lose the benefits tied to your previous membership like one-day delivery.  

If you would like to cancel your Amazon Prime membership, simply call Amazon and speak to the customer service department. They will cancel your membership for you.


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