ESA Phone Number

ESA Phone Number | 0843 515 9490

ESA Phone Number

0843 515 9490

Call our directory service for the ESA Phone Number. Calls cost 5p/min from a BT landline. Calls from other networks and mobiles may cost more. For all enquiries including Eligibility and How to claim ESA, call the ESA Phone Number – 0843 515 9490 today.

Many people know how difficult it can be to make ends meet when you’re either ill or disabled. Finding work can be a struggle, and the bills don’t pay themselves. The ESA Benefit is available no matter what your work status, and is replacing benefits such as Income Support to ensure you get a fairer deal. Applying is easy – the best way is to pick up the phone and dial the telephone number on this page. The team of advisors at the ESA Contact Number are standing by to take you through the application process.

You will initially be presented with some options – simply use the keys on your telephone to select Option 3 for Employment and Support Allowance. This will connect you to the most qualified agent to help with your query. Once your claim has been successful, you may need to attend regular interviews at the Jobcentre Plus in order to keep receiving it. If you are physically unable to attend, simply dial the ESA Phone Number: 0843 515 9490 – and explain your circumstances to the understanding team who are there to help.

ESA Phone Number – Opening Hours

You can call the ESA Contact Number between 8am and 6pm Monday – Friday. Outside of these hours, you can check your eligibility for the ESA Benefit by visiting the information pages on the government website.

What is the ESA?

The ESA stands for Employment Support Allowance. It is a form of benefit that can be claimed within the UK if you are unable to work due to illness or disability. This used to be known as the incapacity benefit but was replaced with the ESA, which includes a strict assessment.

There is an initial assessment phase where you will be assessed on your eligibility to receive the benefit involving a questionnaire and a medical health check. This assessment phase can take around 13 weeks to complete but can take a little longer in certain instances.

If you do qualify for ESA then you may receive financial support if you are unable to work or personalised support to help you work if you can. You can apply for ESA if you are self-employed.

How To Make a Claim

The best way to apply for ESA is over the phone. Speak to someone today on 0843 515 9490 to find out if you are eligible. Or you can fill out an ESA1 form and hand this into your local Jobcentre Plus.

To make a claim you will need to do the following:

  • National Insurance number
  • medical certificate
  • GP’s address and phone number
  • home and mobile telephone numbers
  • mortgage or landlord details
  • council tax bill
  • employer’s address and telephone number and dates of employment or last day worked
  • bank account details
  • details of any other money you are getting, such as benefits or sick pay

Types of Financial Support

There are two different types of ESA. These are:

  • Contribution-based ESA – usually you get this if you’ve paid enough National Insurance contributions (National Insurance credits can count for part of this if you get them)
  • Income-related ESA – usually you get this on its own or on top of contribution-based ESA if you’re on a low income

You may be sanctioned if you do not attend your interviews or do work related activity as agreed with your advisor. The reduction can continue for up to 4 weeks after you start going back to your interviews.

Hardship Payments

Hardship payments may be paid if your income-related ESA is reduced because of a sanction or fraud. This is money that you do not have to pay back. This payment is a reduced amount of your ESA which is usually around 60%.

ESA Application

It can take around 13 weeks to go through the assessment phase for ESA. In this time you will be asked to go for a medical health check and fill out a questionnaire. Then you move to the main phase whereby you will need to go to support groups and interviews if you are found to be unable to work.

The support groups are for all people that are judged to be unable to work. The interviews are intended to help sick or disabled people move into work easily.


How do I find out if I am eligible for ESA?

You may be able to claim for ESA due to an illness or disability that stops or affects your ability to work. You can get it if you are under state pension age, not getting statutory sick pay or maternity pay and are not receiving job seeker’s allowance. For more information call the customer service team on 0843 515 9490 who will be able to give you more information that is specific to yourself. Similarly head over to the Government’s website.

How to appeal a decision made to your application?

To appeal a decision made you will need to contact HMRC and explain your concerns with the decision.You will need to ask for a mandatory reconsideration within a month of the date of a decision about This is a mandatory step in appealing your claim. They will look into it and reassess your claim. If your grievance is still not addressed then it may be worth escalating your claim to an independent tribunal.

I have had a letter saying that my benefits are going to change, what does this mean?

Benefits can change because of a number of reasons. It could be because the benefits you are receiving at the moment are being phased out and replaced with another. For example, the incapacity benefit is being replaced with the ESA. To find out more then it is a good idea to speak to a customer service advisor on 0843 515 9490.

I have been asked to go to a health assessment but am unable to leave the house, what can I do?

If you are unable to attend the assessment or interviews because of your illness or disability then you need to let HMRC know about your problem as soon as possible. If you are living more than 90 minutes from the assessment center then you should be able to get a home assessment carried out. It is really important to let the ESA know if you are unable to attend any interviews, you can contact them on 0843 515 9490.

My benefits have stopped, what can I do?

If your benefits have been stopped and you still require financial help then you will need to go to your nearest Jobcentre Plus to find out what has happened and what steps you should take next.

If you experience problems with this Employment and Support Allowance number, please contact us. We aim to keep the information on this website as up-to-date as possible.

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